Connect is an innovative managed service provider for the IT infrastructure of global clients in financial services and telecoms. We implemented an ISO27001 Information Security Management System in six months and PCI DSS will follow.
Eishtec is an outsourced contact centre with four sites based in Ireland serving mobile carriers in the UK and Eire. The company needed an Interim IT Director to manage their daily operations, infrastructure and information security including PCI compliance. We managed suppliers, increased resilience for business continuity, participated in client PCI audits, and performed a comprehensive review of policies, processes and procedures against the ISO27001 standard. We introduced best practices and provided recommendations for further improvement and staff engagement. We were instrumental in “in-sourcing” critical support services, reducing procurement costs, and establishing a minimum team for 24×7 operation.
Youth At Risk is a non-profit organisation that provides training and support for troubled adolescents to turn their life around. The organisation works with lots of different people including donors, trusts, councils, schools, universities, prisons and volunteers. Like all businesses, they need to keep track of income, manage relationships and report to the board. To accomplish this, we implemented a Salesforce CRM system “in the cloud” specific to their needs. This enables them to keep track of all their contacts, funding opportunities and youth programmes at a glance whether at the desktop or on the road using a smartphone or tablet. It provides all staff a consistent and convenient means of capturing and sharing important information, keeping track of tasks and activities, and measuring progress. Job done.
Wildwind is a sailing holiday business with locations in Greece and Mauritius. The business has grown organically over twenty-five years and has a loyal and expanding customer base all over Europe. Bookings are taken by independent travel agents in Belgium, Germany, Holland, Sweden and the UK. Arrangements typically include flights, coach transfer, accommodation and activities for one to two weeks. All of this information is currently stored, shared and manipulated using various excel worksheets. The long term objective is to migrate this to a central CRM system. Meanwhile, the short term objective is to automate manual processes that are labour intensive and error prone using visual basic and the excel object model. Job done.